Frequently asked questions
Where is my order?
Please allow 10 working days to pass before contacting for updates about your order. Although the service used aims to deilver betweein 1-3 working days, there can sometimes be hiccups in the delivery process that cause delays.
Is there Tracking for my order?
Only set items are delivered with tracking, and those that are not always get shipped with proof of postage to ensure any problems in transit can be looked into and resolved.
When will my order ship?
Tattoo Harbour is currently a one man operation, and because of this I can only go to the post office once a week. Every order will be shipped the first thing the following monday. Orders placed on the monday may not get shipped till the next monday due to this.
Can I request a custom order?
Custom order may be requested via contacting Tom through the contact page, Instagram or on etsy. Requests may not always be taken on and would depend on the current workload
Can I request a custom size?
Yes you can! This may require an additional charge as extra work will be needed to edit the image and cut down to size. Any sizes bigger than A3 are currently unavailable as they require a third party for printing.
Can I get a tattoo of one of your designs?
A lot of the designs have already been tattoos by Tom already and therefore request to not get a direct replica of the design as to ensure the uniqueness of the clients tattoo. If it has not already been done you can always get in touch to book the design via instagram.
Is WonderBalm vegan friendly?
Yes! Part of our ethos is to be Eco friendly. Each element of our product has been specifically picked to do so and create minimal impact on the environment.
Can I recycle the packaging?
With our ethos being big on being eco friendly, we have made sure that all our packaging is recylable.
Where can I find the best aftercare advice for my new tattoo?
The most effective aftercare advicenvaries from person to person, with this in mind it is best to try multiple methods and see what works for you.
Do you sponsor tattoo artists and how do i get sponsored?
At the current moment in time sponsorships are not offered. This is down to our WonderBalm product being new on the market, and needing to establish a foothold.
How do I access my download?
A download link should be emailed to you immediately after purchase. If you have not recieved one then please be sure to check the junk folder.
How do I install brushes onto Procreate?
There are many resources available online to help you install brushes onto procreate.
Do you offer brush sets for other programs?
At the moment in time Tattoo Harbour only offers Procreate brushes. This may change in the future, however Procreate is widely used by many artists and therefore is primarily where the demand is.
Can I use these products if I draw using paper?
Some of our products, such as the Queen of Pinups Brush set, offers a PDF of each brush/pose and can easily be printed out to be used for reference in physical drawing. Please see the specific Design Tool descriptions to see if it will work for you.
How do you reccomend washing the t-shirts?
Washing Instructions: Machine wash warm. Inside out, with like colours. Only non-chlorine bleach. Tumble dry medium. Do not dry clean.
What are the T-shirts made from?
100% ringspun Cotton