Frequently asked questions

Shipping

Where is my order?


Please allow 10 working days to pass before contacting for updates about your order. Although the service used aims to deilver betweein 1-3 working days, there can sometimes be hiccups in the delivery process that cause delays. Before contacting please make sure that 1) the delivery address given was correct. 2) That no one else in the household, or a neighbour, has taken the item in. 3) There has been no postal note for an attempted delivery or required pickup




Is there Tracking for my order?


Only set items are delivered with tracking, and those that are not always get shipped with proof of postage to ensure any problems in transit can be looked into and resolved. If tracking is available I will try to include it within the dispatch notification, if you are unsure of tracking please feel free to contact via the contact page.




When will my order ship?


Tattoo Harbour is currently a one man operation, and because of this I can only go to the post office once a week. Every order will be shipped the first thing the following monday. Orders placed on the monday may not get shipped till the next monday due to this.





Prints

Can I request a custom order?


Custom order may be requested via contacting Tom through the contact page, Instagram or on etsy. Requests may not always be taken on and would depend on the current workload When requesting a custom order please provide the Subject, Style, Colour and elements (text, banner, flowers etc) and any relevant reference images. If you have a deadline that you want it to be done by please also leave this whith any other relevant information.




Can I request a custom size?


Yes you can! This may require an additional charge as extra work will be needed to edit the image and cut down to size. Any sizes bigger than A3 are currently unavailable as they require a third party for printing. Please contact to us if you require an alternate size. This may not be available on all designs.




Can I get a tattoo of one of your designs?


A lot of the designs have already been tattoos by Tom already and therefore request to not get a direct replica of the design as to ensure the uniqueness of the clients tattoo. If it has not already been done you can always get in touch to book the design via instagram. If you still wish to get one of the designs done, then I would recommend a few things to show courtesy by changing it up a little, showing support by purchasing a print, tagging the artist and @tattooharbourtom in images, and finding a decent artist for the job.





Wonderbalm Aftercare

Is WonderBalm vegan friendly?


Yes! Part of our ethos is to be Eco friendly. Each element of our product has been specifically picked to do so and create minimal impact on the environment.




Can I recycle the packaging?


With our ethos being big on being eco friendly, we have made sure that all our packaging is recylable.




Where can I find the best aftercare advice for my new tattoo?


The most effective aftercare advicenvaries from person to person, with this in mind it is best to try multiple methods and see what works for you. Tattoo Harbour will be providing a blog post to cover many different methods in the future for your reference.




Do you sponsor tattoo artists and how do i get sponsored?


At the current moment in time sponsorships are not offered. This is down to our WonderBalm product being new on the market, and needing to establish a foothold. Once we have a bit of success with our product we will be able to offer out sme form of sponsorship. In the meantime, tag us in all the tattoos you do using our product, review us, hype us and if we love your work as much as you love the product we will be in touch.





Design Tools

How do I access my download?


A download link should be emailed to you immediately after purchase. If you have not recieved one then please be sure to check the junk folder. Most digital downloads are provided in a .zip folder and will need extracting to access the files. If you are struggling to do this please consult google, if you are still struggling to extract the files please feel free to contact and I shall do what I can to help.




How do I install brushes onto Procreate?


There are many resources available online to help you install brushes onto procreate. The link below is a particularly useful guide. https://procreate.art/handbook/procreate/5.1/brushes/brushes-share//




Do you offer brush sets for other programs?


At the moment in time Tattoo Harbour only offers Procreate brushes. This may change in the future, however Procreate is widely used by many artists and therefore is primarily where the demand is.




Can I use these products if I draw using paper?


Some of our products, such as the Queen of Pinups Brush set, offers a PDF of each brush/pose and can easily be printed out to be used for reference in physical drawing. Please see the specific Design Tool descriptions to see if it will work for you.





Clothing

How do you reccomend washing the t-shirts?


Washing Instructions: Machine wash warm. Inside out, with like colours. Only non-chlorine bleach. Tumble dry medium. Do not dry clean.




What are the T-shirts made from?


100% ringspun Cotton